Refund policy
📦 Returns & Refunds Policy
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase will also be required.
Please do not send your purchase back to the manufacturer.
🚫 Non-Returnable Items
Returns are not accepted for the following items unless they arrive defective or damaged:
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Perishable goods (food, flowers, etc.)
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Intimate or personal hygiene products
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Hazardous or flammable materials
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Gift cards
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Downloadable software products
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Certain health and personal care items
🔄 Exchanges & Returns for Defective Items
If your product is defective, damaged, or does not match the item ordered, you are entitled to:
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Product replacement
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Repair (when applicable)
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Full refund
In these cases, all return shipping costs will be covered by the company.
💰 Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within a reasonable timeframe.
⏳ Late or Missing Refunds
If you have not yet received your refund:
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Check your bank account again.
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Contact your bank or credit card provider.
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Processing times may vary depending on your financial institution.
If you have completed these steps and still have not received your refund, please contact us at:
🎁 Gifts
If the item was marked as a gift when purchased, a store credit or refund may be issued where applicable.
🚚 Returns Shipping
To return a product, please send it to:
📍 Onofre García #518, Mariquina, Los Ríos, Chile
Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
We strongly recommend using a trackable shipping service when returning items.
⚖️ Legal Rights
This policy does not affect any statutory consumer rights that may apply under the laws of your country, including any applicable legal warranties or guarantees.